Justtechjobs.com Find a programming school near you






Online Campus Both


php3-list | 199903

Re: [PHP3] [Getting OT] Linux + Support From: Rasmus Lerdorf (rasmus <email protected>)
Date: 03/04/99

> >Exactly. In a corporate environment, down time costs money. The internet
>
> In *any* environment, down time costs money. It costs resources. It costs
> people-hours. It just plain costs.
>
> >is fine, it's where I get all my support :) But when you have an important
> >app that you can't run, you need it up NOW, not in a few hours when
> >someone responds to your newsgroup post. The lack of quality support is
> >out there, and I think it plagues these companies that are suddenly
> >claiming to support linux. That's why I feel right now that oracle is a
> >better choice for mission critical apps.
>
> I dunno... I've frequently waited longer for phone support than I have for
> a reply e-mail on this list. :-)
>
> I truly believe that blanket statements about one form of support being
> superior are misleading at best.

I am pretty much at the point where any product to which I do not have the
source code is automatically eliminated from being part of any mission
critical system I build. I don't care how good the tech support is for it
today. What happens tomorrow when the company is sold, or changes its
business focus? I don't mind commercial products, and good tech support
is cool, but unless they give me the source code I am not interested. I
want the security of being able to go in and fix things myself, or the
potential to go and pay someone to go in and fix it for me.

-Rasmus 

--
PHP 3 Mailing List   http://www.php.net/
To unsubscribe send an empty message to php3-unsubscribe <email protected>
To subscribe to the digest list:  php3-digest-subscribe <email protected>
For help: php3-help <email protected>  Archive:  http://www.php.net/mailsearch.php3
List administrator:  zeev-list-admin <email protected>