Top White Papers and Webcasts

  • As your content grows, it can be challenging to define the proper rules, regulations and policies that govern that content and ensure proper protection and compliance. Entrusting your content to Box – the only secure, modern content platform in the cloud – is the right first step. The next step is to evaluate your retention, disposition and defensible discovery needs and to establish the proper buy-in to satisfy all your needs. In this Information Governance webinar, learn how Box Governance can add …

  • Modern contact centers support a variety of digital channels—email, chat, co-browsing, social, video—over multiple digital touchpoints (web or mobile devices). What they lack is the ability to link interactions in a step-by-step journey to provide a personal, contextual experience for each customer. Download this eBook. Learn how you can: Design a successful digital customer engagement strategy Provide agents with a 360-degree view of the customer across all digital channels and voice Deliver …