Top White Papers and Webcasts

  • One of the country's marquee events, Microsoft's annual event 'Ignite' lights up various major cities, with an average attendance of over 30,000. In 2016, the Microsoft Learning group had several mandates to incorporate different campaigns and programs into the event, under a defined budget, with limited resources, and of course, under tight timelines. Read this case study to learn how Microsoft was able to use cloud-based tools to aggregate, organize, display, and distribute content quickly, and at scale, …

  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …