Top White Papers and Webcasts

  • Contact center infrastructure vendors continue to integrate their multichannel capabilities to develop ''omnichannel'' solutions, while enhancing their cloud delivery capabilities. Gartner Magic Quadrant reports evaluate contact center solution providers based on completeness of vision and ability to execute. As you are looking to modernize your existing on premises contact center solution or considering cloud as an alternative, check out these Gartner Reports for strengths and cautions to consider when …

  • Whether you're wondering if the title of "developer" should have your name next to it or you've just started on the path to software success, consider this guide your personal README.md file. (And if that reference didn't make sense to you, read on. It will soon, grasshopper.) This software developer resource guide explores just how in-demand developers are and the growing gap of qualified individuals needed, discusses the many benefits and perks of being a developer, and enlightens you on the myriad of …